Financial Services Guide (FSG)

3 June 2010               Version 7.0

of

CashMasters Investments Pty Ltd
ABN 26 066 407 743

ASIC Authorised Representative No. 249630

Ground Floor – AMP Building
27 Elizabeth Street, Hobart Tasmania 7000

Ph: 1300 137 518

Fax:03 6235 5518


 

CashMasters Investments P/L only provides the services described in this FSG
through the individuals named below.

 

Authorised Representative

ASIC
AR Number

 
  Email Address

Keith Lello

249554

keith@cashmasters.com.au

Pam Fletcher

251748

pam@cashmasters.com.au

Colleen Webberley

311757

colleen@cashmasters.com.au

CashMasters Investments P/L and the individuals named above are
authorised representatives of:
 

AMP GI Distribution Pty Limited
AFS Licence No 232703
ABN 40 098 080 810
33 Alfred Street Sydney NSW 2000

PO Box 4134 Sydney NSW 2000

Ph: 13 14 36
Fax: 02 9257 7428
Email: GI_Distribution@amp.com.au


What is a Financial Services Guide (FSG)?

The purpose of this FSG is to provide you with key information about us
and the services we can provide to you. It is designed to assist you in
your decision on whether to use any of our services described here, including
purchasing general insurance from us. This FSG contains important information
about:

how we are paid for the services;
any associations or relationships that could influence the services we provide to you; and
the dispute resolution procedures available to you and how you can access them.

What other documents will we give you?

 

If we give you personal advice about a retail (ie personal) general insurance product it will be
confirmed in writing, and will show details about fees and commissions we receive.

 

If we recommend or arrange for you to purchase a general insurance product, you will be provided
with either a Product Disclosure Statement (PDS) or a policy document, depending on the product.
The PDS or policy document describes the benefits and conditions for cover under the product.
You should read the documents to ensure you know what is covered and what is excluded and
ensure it meets your needs and you are aware of your obligations.



SECTION A:

RELATIONSHIPS & GENERAL INFORMATION ABOUT OUR SERVICES

 

We conduct a general insurance advisory business as authorised representatives, providing
general insurance advisory and dealing services to our customers. These services are provided
under the authority and on behalf of AMP GI Distribution Pty Limited (AMPGID).

 

Our relationship with AMPGID

AMPGID has an Australian Financial Services licence to provide advice and dealing
services in relation to general insurance products.

 AMPGID’s Relationship with GIO General Limited (“GIO”) (ABN 22 002 861 583)
(AFSL 229873)

AMPGID has an arrangement with GIO where:

·         AMPGID distributes general insurance products issued by GIO (the insurer)
     and branded AMP.  The products are distributed under AMPGID’s licence by AMPGID’s
     representatives.  AMPGID receives payments from GIO under this arrangement as
     set out in this document, as well as an annual marketing payment to promote GIO products.

·          AMPGID has no binding authority (underwriting authority) to arrange for its representatives
      to issue general insurance policies on behalf of NTI Limited or CGU Insurance Limited.

 AMPGID’s Relationship with NTI Limited (“NTI”)

AMPGID has an arrangement with NTI where:

AMPGID distributes NTI commercial motor vehicle insurance products only.  These products are
branded AMP. These products are distributed under AMPGID’s licence by AMPGID’s representatives.
AMPGID receives payments from NTI under this arrangement as set out in this document, which
includes a marketing fee of 2.5 % for business placed by us on an ongoing basis.  NTI Limited
(ABN 84 000 746 109)(AFSL 237246) is the manager for National Transport Insurance, an equal
partner joint venture of CGU Insurance Limited (ABN 27 004 478 371) and Vero Insurance Limited
(ABN 48 005 297 807).

 

AMPGID’s Relationship with CGU Insurance Limited (“CGU”) (ABN 27 004 478 371)(AFSL 238291)

AMPGID has entered into an arrangement with CGU where:

AMPGID distributes CGU farm Insurance products only.  These products are branded AMP.
These products are distributed under AMPGID’s licence by AMPGID’s representatives. AMPGID
receives payments from CGU under this arrangement as set out in this document, which includes a
distribution allowance of 2 % for business placed by us on an ongoing basis.

AMPGID has also entered into arrangements with other general insurance companies and underwriting
agencies to make available travel insurance and certain wholesale general insurance products which GIO
may not issue.  We will only make recommendations on, or deal in, products which are on the Approved
Product List issued by AMPGID when acting on behalf of AMPGID.   Currently, apart from travel insurance
and certain wholesale (i.e. commercial) general insurance products, the majority of products on AMPGID’s
Approved Product List are issued by GIO. Commercial motor products are issued by NTI and farm insurance
products are issued by CGU

 

AMPGID has authorised us to provide you with this FSG.

 

Who is responsible for the financial services we provide to you?

AMPGID is responsible to you for the services we provide.
 

AMPGID acts on your behalf when we provide services to  you as their authorised representative.

 

Authorised representative Keith Lello is also an authorised representative of AMP Financial
Planning Pty Limited.  If we provide financial services outside general insurance, then we will
provide details in a separate financial services guide.  When providing financial services outside
general insurance, we do not represent AMPGID.

AMPGID is covered by professional indemnity insurance satisfying the requirements under the
Corporations Act for compensation arrangements.

 

The insurance is subject to terms and exclusions.  However the insurance covers claims arising
from the actions of former employees or representatives of AMPGID even where subsequent to
these actions they have ceased to be employed by or act for AMPGID.

You do not have a direct right to claim under this insurance which is taken out to ensure sufficient
resources will be available to meet claims against AMPGID.

 

What information do you need to give us to receive personalised general
insurance advice?

You need to provide us with specific details of your property and risks to be insured and
any other relevant information, so that we can give you the most appropriate advice possible.

You do not have to give us your personal information. However, if you do not, the advice that
you receive may not be appropriate to your particular objectives and needs.

 

How should instructions be provided to us?
You may provide instructions to us by telephone, in writing or by email to the address displayed earlier.
 

(Click  here  for CashMasters address or   here  to return to AMPGID's address)

 

What information will we keep on file?

 

We will keep a record of the personal information you provide to us. We will also keep records
of any recommendations we make to you.


What about Privacy?

 

Your privacy is important to us and to AMPGID. AMPGID is a member of the AMP Group of
companies.   To learn more about the collection and use of your personal information, see the AMP
Privacy Policy on the AMP website www.amp.com.au. To contact AMP, or seek access to personal
information, phone AMP on 13 12 67 or visit www.amp.com.au.


Will anyone be paid a fee for referring you to us for retail products?

 

If we have given you personal advice as a result of someone referring you to us and if we
pay them a fee or commission in relation to that referral, our Personal Advice Letter to you
will set out that fee or commission.  If you have been referred to us by Nigel Barling we will pay a
commission to Nigel of 50% of the first year commission calculated on the base premium (excluding
government charges) of any policy purchased by you.

Authorised Representative Keith Lello is the sole director and shareholder of
CashMasters Investments Pty Ltd, a corporate authorised representative of
AMP Financial Planning Pty Ltd.  If we provide you with any AMP Financial Planning
products or services no referral fees are transferred from one AR entity to the other.


 

What should you do if you have a complaint?

 

We are committed to ensuring that the services provided to you meet your expectations. If you
have a complaint, you should tell us about it by contacting us using the contact details provided
earlier.


If your complaint is not satisfactorily resolved within 10 business days, please notify or write
to AMPGID using their contact details which are also previously provided.

(Click  here  for CashMasters address or   here  for AMPGID's address)

If the dispute is still not resolved in a manner acceptable to you, you have the right
to complain to:

 

Financial Ombudsman Service Limited

GPO Box 3

Melbourne VIC 3001

Ph. 1300 780 808

Fax: 03 9613 6399

Website: www.fos.org.au

Email:     info@fos.org.au

AMPGID is a member of this independent dispute resolution service.

 

General

If you have any questions in relation to the above information or require any further
information please don’t hesitate to contact us or AMPGID.


 


SECTION B:

SERVICES AUTHORISED BY AMPGID

 

What financial services are we authorised to provide on behalf of AMPGID?

We are authorised to provide general insurance advisory and dealing services on behalf of AMPGID.

We can assist with the following AMP branded general insurance products which are issued by GIO

   Issued by NTI:

  Issued by CGU:  

We can also assist with Cover-More Travel Insurance, issued by Great Lakes Reinsurance (UK) Pic trading
as Great Lakes Australia (100% subsidiary of Munich Re) as well as wholesale (i.e. commercial)
general insurance products.

What remuneration or other benefits will we or any of our associates receive in
respect of the provision of the financial services?


Commissions

For GIO issued products AMPGID is paid a commission and distribution allowance if you
purchase or renew general insurance products we arrange for you. We will receive a
percentage of this amount from AMPGID.  No commission is paid if you do not buy
the recommended product. The commissions are calculated as a percentage of the
base insurance premium of the relevant general insurance product (excluding any
government taxes and charges).  It is not an extra charge to you.

The commission and distribution allowance that AMPGID receives depends on the
type of insurance product that is sold and the amount of the premium.  If we provide
you with personal advice on a retail (i.e. personal) insurance product we will disclose
to you the distribution allowance amount paid to AMPGID and the amount of the
commission paid by AMPGID to us.  We will do this at the time we give you advice
or as soon as practicable after. If you don’t receive personal advice on a retail product,
we can tell you how much distribution allowance AMPGID receives if you ask.

For NTI and CGU issued policies we receive a percentage of the payment paid to
AMPGID by NTI and CGU.


Adviser Administration Fee

In addition to the premium payable on the insurance product, we may charge an Adviser Administration Fee.
The fee charged may vary depending on your circumstances.  If a fee is charged it will be applied when you
purchase an insurance product we recommend.  We will tell you the actual amount of the fee before you
purchase an insurance product.
The fee may also be charged if we provide additional services to you or when you renew the insurance
product.  If the fee is charged when you renew your insurance, the amount payable (which may change) will
be set out in the renewal notice.

Depending on the circumstances, we may:

For AMP branded GIO products, GIO collects the fee on our behalf and passes the fee on to us.
Alternatively we may invoice you directly for the fee. The fee is in addition to the premium payable
on the insurance product.

If we charge a fee for AMP branded NTI and CGU products, we will invoice you directly

If you cancel the insurance product, we may refund a portion of the fee, depending on the circumstances.
For AMP branded GIO insurance products, GIO is not responsible for refunding the fee despite GIO
collecting the fee on our behalf..

Payments to Advisers

Individual authorised representatives engaged by CashMasters Investments Pty Ltd are
employees and receive a salary only.

Other Benefits

In addition to the remuneration described above, we may receive other benefits
which could be considered to influence our recommendations to you.  These
may include non-monetary rewards or benefits eg tickets to sporting events,
attendance at golf days and competition prizes, which can include items such
as gift vouchers, wine or dinners.  We may also receive other benefits from
AMPGID or GIO such as financial or marketing assistance. 

 GIO will make incentive payments to AMPGID if AMPGID meets or exceeds agreed
targets based on growth in written premium and insurance trading results.

 

Conferences

Up to 20 general insurance advisers and their partners and 3 AMPGID employees 
are eligible to qualify for attendance at an international conference for up to 7 days
held every second year and sponsored by AMPGID.  The conference value depends
on the destination and level of accommodation chosen.  Qualification is based on
the growth of their portfolio of business, subject to their compliance with legislative
requirements and underwriting guidelines and observance of AMPGID’s professional
standards and conditions at all times.

Selling our general insurance practice

 

If we leave the general insurance industry, AMPGID may agree to buy back our
ongoing book of general insurance business if we cannot otherwise sell it. The
purchase price for the book of business is valued at a predetermined rate based
on, amongst other things, a multiple of the ongoing remuneration receivable by
us on that book of business. In limited circumstances we may be permitted to
sell part of our book of business under these terms.

 

                                                        END Financial Services Guide